What we build
System Integrations
The web store takes an order; someone re-enters it in the ERP. The ERP confirms a shipment; someone copies the tracking number back to the store and pastes it into an email to the customer. Accounting exports a CSV on Fridays so purchasing can update a spreadsheet. Every system you bought to save time created a new copying job—and every copy is a chance for a mismatch nobody finds until a customer does.
System integration connects the software you already own so data is entered once and moves on its own. This is not an ERP replacement and not a middleware platform you have to administer—it is a purpose-built layer that maps your data, applies your rules, handles failures, and leaves a log of everything it moved.
When you need this
- The same order, customer, or item gets keyed into two or more systems by hand.
- Systems disagree—web store says in stock, ERP says backordered—and customers find the gaps first.
- A weekly CSV export-and-import ritual is load-bearing: if one person is out, the numbers stop moving.
- An off-the-shelf connector covers most of a flow but mangles the part specific to your business—contract pricing, lot numbers, branch logic.
- Someone floats the idea of replacing the ERP "so everything talks," and the quote makes everyone go quiet.
What the system does
- Moves orders, customers, items, inventory, shipments, and invoices between systems on a schedule or in near real time, using each system's real API or database interface.
- Applies your business rules in transit—contract pricing, branch assignment, lot allocation, tax flags—not a generic field mapping.
- Validates before writing: a malformed order fails loudly into a review queue instead of corrupting the ERP silently.
- Retries transient failures and escalates real ones to a named owner with the exact record and the exact error.
- Logs every record moved, so "did the sync run?" and "where did this order come from?" have one-screen answers.
Illustrative Workflow: orders flow, failures surface
A typical distributor pattern: web orders and shipping events pass through the integration layer into the ERP and back. The only time a person is involved is when something fails validation.
Illustrative Workflow — not a client system
How it connects to your existing systems
That is the entire job. We integrate with the ERP and accounting systems operational companies actually run—NetSuite, Sage, Epicor, Acumatica, QuickBooks, and industry platforms—plus eCommerce, shipping, CRM, and plain email. Where a system has an API we use it; where it only has exports, we build reliable file exchange with validation and reconciliation. Integration is also the plumbing under everything else we build: workflow systems, dashboards, and portals all read and write through this same layer. Weighing a bigger change instead? See internal tools vs. ERP replacement.
Related problems and industries
- Disconnected spreadsheetsThe CSV rituals and shadow files integration retires.
- Manual data entryEvery re-keyed record is an integration that does not exist yet.
- Wholesale distributionERP plus eCommerce plus shipping—the classic three-system gap.
- Medical supply distributorsWhere lot and expiry data must survive every system hop.
Common questions
- No—integration exists precisely so you do not have to. Most companies we work with have an ERP that is fine at being the system of record and terrible at talking to anything else. We connect around it and leave it in place.
- For standard flows between popular apps, a generic connector is often fine and we will say so. They fall down on the operational specifics: contract pricing, branch routing, lot numbers, the spreadsheet one vendor insists on. We build the connector around those rules instead of asking you to drop them.
- Transient failures—timeouts, locked records—retry automatically. Real failures, like an order referencing an unknown item, land in a review queue with the record and the error attached, and a named owner gets notified in the morning. Nothing fails silently.
- Common, and workable. We have connected systems through scheduled file exports, database views, and controlled screen-level automation as a last resort. The integration layer hides the ugly part behind the same validated interface everything else uses.
Every copying job between systems is an integration that doesn't exist yet.
A Workflow Review inventories what moves by hand today and prices the connections worth building first.